Expand Your Telecommunications Company with AI-Powered Technology.
We know this is a sector where agility and innovation make a difference, and where integrated, scalable solutions and the right technology are key elements for growth and expansion.
How can we help you?
- We automate and optimize sales management, customer service, billing, and service monitoring.
- We integrate your current systems with advanced digital platforms, ensuring frictionless operations.
- We reduce operating costs and improve efficiency with intelligent tools that connect every area of the business.
- We facilitate scalability and growth , enabling your company to adapt to market demands with flexible technology.
Our solutions include:
✅ High-Level Design (HLD): Strategic and technical definition for efficient implementation.
✅ Lead to Cash based on Zoho CRM : Optimizes the entire sales and service cycle.
✅ Customer Portal Development : Improves self-management and user experience.
✅ Mobile Applications for Telecom Customers : Enables management and support from anywhere.
✅ Integration with OSS/BSS and ERP : Connect with all operating systems seamlessly.
✅ Business Intelligence and Analytics: Make strategic decisions with real-time data.
✅ Security and Regulatory Compliance: Protects information and ensures compliance with international standards.
Digitalization isn't the future, it's the present. Discover how our solutions can transform your business and make it more efficient, profitable, and competitive.
1. High-Level Design (HLD): Strategic and Technical Planning
High-Level Design (HLD) is a key step for implementing digital solutions in telecommunications. It provides a structured plan that details how each component will integrate and operate within the company's ecosystem, minimizing risks and optimizing resources.
Benefits of HLD:
- System Architecture Definition: Creation of a robust technical structure that ensures scalability and integration with other systems.
- Optimized UI/UX Design: Intuitive user experience, focused on self-management and operational efficiency.
- Interoperability with Existing Systems: Integration with support, billing, and customer management platforms.
- Automation of Key Processes: Implementation of optimized workflows for technical support, billing, and customer service.
- Resource and Cost Optimization: Reduction of overruns and assurance of efficient technology investment.
2. Lead to Cash: The Complete Solution for Telecommunications
Telecommunications companies face challenges in customer conversion, contract management, billing, and technical support. Our Lead to Cash solution, powered by Zoho CRM and Zoho One, offers:
Unified Customer View
Centralize every customer interaction in one place : social media, calls, emails, chats, billing, and support.
Customized Workflows
Automate ticket issuance, installation management, and pre-sales and post-sales processes.
Billing and Customer Portal
Zoho Billing allows for automated recurring payments, electronic invoicing, and customer self-management.
Omnichannel Support with AI
Respond in real time via chat, voice, and social media with Zoho SalesIQ and AI-powered Chatbots.
Geolocation of Nodes and Equipment
Geolocation system connected to the CRM, allowing for quick location of installation positions using GPS coordinates.
Integration with OSS/BSS and ERP
Connect the CRM with key systems to create a unified operation. Ensure information flows seamlessly and improve real-time decision-making.
Document and Digital Signature Management
Digitize administrative processes with Zoho Sign, streamlining secure contract signing without the need for physical documentation.
Data Analysis with Zoho Analytics
Detailed Business Intelligence reports, performance, geolocation, network status, and more.
3. Customer Portal Development
The Customer Portal allows users to manage their services autonomously, reducing the operational load on technical support and improving the customer experience.
Web Interface and Mobile App:
- Optimized design to facilitate access and service management on any device.
OSS/BSS Integration:
- Connection with operational and billing systems to ensure real-time updated information.
Payment and Billing Management:
- Secure and automated payment portal for checking account statements and making transactions.
Smart Customer Service:
- Ticket system and automated assistance to improve response times and operational efficiency.
4. Mobile Application for Telecommunications Companies
Mobile apps for telecommunications improve customer interaction and streamline service management anytime, anywhere.
Payment Management:
- View and pay bills with a single click.
Usage Monitoring:
- Real-time visualization of data usage and contracted services.
Technical Support Administration:
- Creation and tracking of support tickets without the need for phone contact.
5. Catalyst Service for Integrations and Secure Backend
Developing a robust backend infrastructure enables secure and scalable integration with existing systems.
Secure User and Service Management:
- Implementation of advanced authentication and data encryption.
Billing and Contract Automation:
- Reduction of errors and optimization of recurring payments.
Custom API Development:
- Tailored integrations with OSS/BSS and external platforms.
Cable Bahamas - Alivfibr revolutionized its operation with “Lead to Cash”: precise geolocation in a country without formal addresses, a centralized CRM integrated with BSS, OSS, and support, commercial cycle automation, and advanced real-time data analytics.
The result? Reduced installation time, operational efficiency, and a customer experience that sets a new industry standard. A modern and scalable architecture to lead the future of telecommunications.
Through specialized consulting, NetUno obtained a strategic diagnosis of its digital ecosystem, leading to a modernization roadmap: a clear vision for technological expansion, scalable platforms, and an architecture ready for integration with Zoho One and OSS.
Ekabel modernized its commercial, human talent, and marketing processes with the comprehensive implementation of Zoho solutions. The result: sales automation, unified HR management, more effective campaigns, and data-driven decisions from a 100% connected ecosystem.
E&E Financial optimized its loan approval process with Zoho CRM, achieving greater operational agility, intelligent automation, and a personalized customer experience. Today, they manage complex workflows with efficiency, scalability, and real-time data insights.
Frequently Asked Questions (FAQ)
What platforms can these solutions integrate with?
Our solutions are compatible with any platform that has open APIs. If your system does not have available APIs, we develop the necessary integrations to connect all your processes seamlessly.
What processes can be automated with these solutions?
✅ Sales and Customer Service Channels: Increased revenue with faster and more efficient responses.
✅ Marketing and Administration: Reduced operational burden in campaigns and internal processes.
✅ Business Intelligence: Data optimization to improve decision-making.
✅ Finance and Human Resources: Efficient organization of administrative tasks and financial flows.
Do these solutions adapt to my company's growth?
Yes, all our solutions are designed to scale with your company. We accompany you throughout the end-to-end implementation process, ensuring that technology evolves alongside your business.
What security standards do these solutions comply with?
We comply with the most current security protocols and adapt to the specific requirements of each industry.
What is the implementation process?
We follow a structured process that ensures a smooth and uninterrupted transition:
1️⃣ Assessment and Planning
2️⃣ Configuration and Customization
3️⃣ Data Integration
4️⃣ Process Automation
5️⃣ Testing and Optimization
6️⃣ Training and Adoption
7️⃣ Implementation and Deployment
8️⃣ Continuous Maintenance and Support
Can these solutions be customized according to my company's needs?
Yes. All our solutions are fully customizable, allowing for modification of workflows, dashboards, and specific functions according to each company's requirements.
How do these solutions improve the end-user experience?
✅ Time savings and reduction of operational errors .
✅ Greater customer satisfaction and retention with frictionless processes.
✅ Optimization at every stage of the sales cycle .
✅ Connection between sales, marketing, support, billing, and user experience on a single, integrated platform.
Are the solutions compatible with cloud or on-premise infrastructure?
Yes, our platforms are compatible with cloud, on-premise, and hybrid environments , ensuring flexibility in their implementation.
How long does it take to implement these solutions?
It depends on the size and complexity of your company. Our team handles the deployment and customization, ensuring agile and optimized implementation for your specific needs.
How much do these solutions cost and what factors influence the price?
The implementation cost depends on various factors, such as the type of service, specific requirements, business objectives, and the level of customization needed. Each company has unique needs, so we offer an initial consultation to define the best strategy and tailor the solution to your budget and expectations.
Our focus is to ensure that the investment translates into operational efficiency, cost reduction, and a positive impact on business profitability.
Boost your business with a distinguished enterprise management system.
Zoho One is the most cost-effective CRM and ERP management suite on the market.
Here's what we can achieve for you:
- Streamline marketing and administrative processes for reduced effort.
- Enhance sales channels and customer service for increased revenue..
- Implement business intelligence for greater organizational efficiency.
- Consolidate all finance and human resources administrative activities for improved protocols and processes.
