Expanding Organizations
Does Your Chatbot Really Use Artificial Intelligence or Just Repeat What It Was Programmed To Say?
This article explores the difference between chatbots that truly use artificial intelligence and those that merely operate on scripted rules. It explains how to identify real AI capabilities like natural language processing, machine learning, and adaptive behavior. It also highlights common red flags in pseudo-AI chatbots and outlines practical recommendations and use cases for implementing a truly intelligent conversational solution.